911/Communications Center

The Sparks Police Department Communications Center serves as one of three Public Safety Answering Points (PSAP’s) within Washoe County. The Sparks PSAP is responsible for answering all 911, non-emergency and Telecommunications Device for the Deaf calls that are placed within the City of Sparks. Calls requiring medical emergencies are transferred to the Regional Emergency Medical Services Authority (REMSA) dispatch center; however, those calls are still monitored by dispatchers to determine if police or fire department response is required.

The Communications Section is responsible for dispatching Sparks Police and Fire Department Personnel along with the Sparks Court Marshals and Sparks Public Works. The Communication Center is the direct link between citizens and emergency response services.  The dispatchers screen and handle all calls for service and provide support for all field operations. Dispatchers must be able to field hundreds of incoming calls each day, determine the best course of action, and forward that information to the appropriate resource. Not only must dispatchers be able to handle these calls for assistance, but they must also monitor multiple radio frequencies, dispatch calls to the police units, access a variety of local, state, and federal databases, assign report numbers and track officers activity in the field.

The Communications Center is committed to provide quality customer service to the citizens and visitors of Sparks in an expedient, professional and compassionate manner to save lives, protect property and to assist the public, thus making Sparks, NV a safer community in which to live, work and visit.

What is 911?

911 was established as a National number for notifications of emergencies in late January 1968, by a Congressional declaration.  It was tested in Haleyville, AL in the same year and by 1972 the FCC established that 9-1-1 should implemented nationwide to provide expedient, professional assistance to citizens in immediate need.

When do I call 911?

You should call 911 whenever you have a life-threatening emergency.

For all non-life threatening emergencies call 775-353-2231

Our Community

How We Serve

18

Neighborhood Watch Groups

82,225

Calls for service in 2015

47

Senior phone patrol members

400

Received advocacy services

7,200

Hours from volunteers