911/Communications Center

The Sparks Police Department Communications Center serves as one of three Public Safety Answering Points (PSAP’s) within Washoe County. The Sparks PSAP is responsible for answering all 911, non-emergency and Telecommunications Device for the Deaf calls that are placed within the City of Sparks. Calls requiring medical emergencies are transferred to the Regional Emergency Medical Services Authority (REMSA) dispatch center; however, those calls are still monitored by dispatchers to determine if police or fire department response is required.

The Communications Section is responsible for dispatching Sparks Police and Fire Department Personnel along with the Sparks Court Marshals and Sparks Public Works. The Communication Center is the direct link between citizens and emergency response services.  The dispatchers screen and handle all calls for service and provide support for all field operations. Dispatchers must be able to field hundreds of incoming calls each day, determine the best course of action, and forward that information to the appropriate resource. Not only must dispatchers be able to handle these calls for assistance, but they must also monitor multiple radio frequencies, dispatch calls to the police units, access a variety of local, state, and federal databases, assign report numbers and track officers activity in the field.

The Communications Center is committed to provide quality customer service to the citizens and visitors of Sparks in an expedient, professional and compassionate manner to save lives, protect property and to assist the public, thus making Sparks, NV a safer community in which to live, work and visit.

What is 911?

911 was established as a National number for notifications of emergencies in late January 1968, by a Congressional declaration.  It was tested in Haleyville, AL in the same year and by 1972 the FCC established that 9-1-1 should implemented nationwide to provide expedient, professional assistance to citizens in immediate need.

When do I call 911?

You should call 911 whenever you have a life-threatening emergency.

For all non-life threatening emergencies call 775-353-2231

Our Community

How We Serve

18

Neighborhood Watch Groups

82,225

Calls for service in 2015

47

Senior phone patrol members

400

Received advocacy services

7,200

Hours from volunteers

Notice regarding COVID-19

In an attempt to provide the best service we can to our community, the Sparks Police Department will be implementing several preventative measures to help reduce or prevent the exposure and spread of Covid-19. These changes will begin 11/16/2020. This temporary altering and or reduction in services is only temporary and is designed to help reduce exposure to both our community and our employees. The Sparks Police Department is committed to placing our community first and this is an effort to keep our staff healthy and available to assist our community’s emergent needs. These changes in services are only temporary. Non-Essential Services will be suspended until further notice. All Work Permits Fingerprint Cards Additionally, the following services will be provided online or via mail only until further notice: Criminal History Requests (Online or Mail ONLY) Case Requests (Online or Mail ONLY) Convicted Persons Registration (Online or Mail ONLY) Sex Offender Registration (Online or Mail ONLY) Our front desk will be open by appointment only. We ask for your patience during this time as there may be longer than usual waiting times. For more information please contact the Records Department at (775) 353-2279.

Get more information about how to use Essential Services with Sparks Police